Returns Policy - LALA XPRESS
LALA XPRESS : Return Policy
Returns are available if initiated within three (3) business days of receiving your package for STORE CREDIT ONLY (excluding items listed below). You must email customer service (firstname.lastname@example.org) within 3 days to request the return. Any claims made after 3 business days will NOT be accepted. Shipping and handling fees are not refundable. Exchanges are not available.
All items must be returned in their original condition; unused, unopened, including packaging. We cannot accept items that have been worn or altered. The customer is responsible for any return costs. Please contact us via email regarding any return inquiries.
Customer Service Email: email@example.com
POLICY EXCLUSIONS APPLY FOR THE FOLLOWING ITEMS
All sales of gift cards, cosmetics, and jewelry are FINAL. No returns or exchanges can be made on these items unless received damaged, defective, or the wrong item(s). If any of the previous exceptions applies to you, please remember that all items must be returned unopened, unused, new condition.
DAMAGED, DEFECTIVE OR WRONG ITEMS
In the case of defective or wrong items, please contact customer service via e-mail firstname.lastname@example.org within three (3) business days of delivery and provide the nature of the defect. Any claims made after (3) business days will NOT be accepted.
RETURN USPS/UPS SHIPMENTS
Packages returned for ANY reason (Unclaimed, Insufficient Address, Incomplete Address or etc..) by USPS/UPS will NOT be reimbursed for any shipping costs.
Also, re-shipping fees may be higher than original shipping charges due to the fact that USPS/UPS collects additional return fees upon delivery of said returned packages.